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mailsafe - managed e-mail virus scanning
faq's
Below are a selection of the
most commonly and frequently asked questions we receive from
our clients. If you have a question that is not covered below,
please call our Customer Services on ++44 (0)845 258 1500.
Do we need to be an existing vslnet
customer?
No, any company or individual can
benefit from mailsafe protection abilities.
Will having my e-mail's scanned slow
down delivery?
Depending on file size mailsafe will
take as little as a 1 second to process an email.
Why do we need mailsafe when we already
use a desktop anti-virus product?
Your desktop solution is only as good
as the last definition update and reliant on that company
always being the first to market with a working antidote.
mailsafe uses three sets of industry leading virus definitions,
from three different time zones, which automatically update
every 15 minutes 24x7x365. Further to this mailsafe's
own heuristic engine endeavours to quarantine all new potential
threats from suspicious payloads prior to a working antidote
being available.
If an e-mail is infected and quarantined,
will mailsafe clean it and forward it on?
No, mailsafe will only quarantine
infected mail. On receipt of a written authorisation from
the recipient stating that they are aware of the potential
consequences and that vslnet will not be held responsible
for damage to business systems, quarantined email's can be
released for delivery.
How do we know our e-mail's are being
scanned?
On both Inbound and Outbound e-mail's
there is the choice of having a standard or custom signature
placed on as a footer or in addition the subject of the e-mail
can be followed by a tag {Virus Scanned}.
What
happens if we send or are sent an infected e-mail?
Firstly the e-mail will be quarantined. Secondly for Inbound
e-mail's an automatic response will be sent to both the
'Sender' and the 'Recipient' advising them that we have
quarantined an infected e-mail and where identifiable details
of the the virus will be given. For outbound e-mail from
a mailsafe subscriber, an automatic response will be sent
purely to the 'Sender. The 'Recipient' will not be alerted,
therefore, giving the 'Sender' time to cleanse their PC's,
Server or Network.
How much does it cost?
To protect a business with a single PC it can cost as little
as 25 pence a day and when licensing, management and cost
of rectifying an infection are considered the mailsafe e-mail
virus scanning service becomes extremely cost effective.
To receive a quotation either complete the Request
a Quotation form on this site or call our Customer Services
team on ++44 (0)845 258 1500.
For answers to further questions not covered within
the above Faq's, please call our Customer Service team on
++44 (0)845 258 1500.
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