How the process works

The diagram below shows the scanning process from the moment mail is received by mailsafe, through to the time it has been scanned and either delivered clean / acceptable or quarantined due to being infected / suspicious or unacceptable to the users site.

Once an inbound infected / suspicious / banned mail has been quarantined, both the 'Sender' and the 'Recipient' will be notified by e-mail. The 'Recipient' by giving written authorisation has the option of accepting the infected / suspicious / banned e-mail or attachment. For outbound e-mail's the sender only is notified, allowing swift action to cleanse in-house systems and ensuring that customers are unaware that your company may have an infection or have accidentally sent banned content.

All infected / suspicious / banned mails are quarantined on vslnet's servers for 30 days, after which it will be deleted. All details of quarantined mails are available through the NEW advanced mailsafe Control Panel.

For more information or a quotation on our mailsafe e-mail virus scanning or our spam detection services, either use the links above or call our Customer Services team on ++44 (0845 258 1500.